YUFENG Group Service & Support - crusher,ball mill,rotary dryer,aac plant,LECA line,flotation machine-YUFENG HEAVY MACHINERY

■ YUFENG Group Service & Support

Pre-sale Service

1. Choosing equipment model
2. Designing and manufacturing product according to customers' special requirements.
3.Sending engineers and technicians to arrange site planning and design the best
technological process and program.

Sale Service

1.Examining products
2.Helping customers draft construction plan.
3.Give advice and suggestions and show around our production sites

After-sale Service

1. Setting up customer records, knowing well the location and running state of the sold
equipment, return visit time and contact information; Dispatching professional after-sales
service staff to the site to help customers install and adjust equipment.
1-2 technicians are needed to assist customers in site-manufacturing for 1 month until
customers are satisfied.

2. Keeping a record of the daily information from hot-line and its handling.Announcing
the customers whose equipments have been over warranty period in time;
Informing them of the maintaining details at regular intervals.

3. As to customer complaints out of non-quality reasons, customer managers should
work with after-sales staff to analyse and explain problems caused by personal factors,
make up and restore the damaged parts,implement operation guiding and training
among customers' operators.

We sincerely welcome every valued client from home and abroad to
visit our company and enter into long term business relationship
with every friend.

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